Hair and Makeup Lounge in Wayne, New Jersey

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• Diana Brown

  Posted Apr, 26 2019

  Very unprofessional!! I scheduled an appointment for a makeup application and they cancelled it out without notifying me first because they had a wedding which of course is more money to them. The owner then played it off saying they did put me on the schedule but for a "hair appointment instead" and no makeup artist was available. Subsequently she made me come to the salon claiming she would do my makeup herself. First of all, she's not a makeup artist she does hair only, second of all I get there, wait for 30 minutes and she comes to me saying she still has another person's hair to do and "why don't you try Sephora?" Really lady?!!!!!!!! It was a Saturday night!!! Also, it was this past Saturday 12/16 when most people had their holiday party!!! Was she kidding me!! No one had an appointment I called multiple places!!!! Not did I only wasted my time at the salon I also run through Willowbrook's mall entire parking lot to be able to make it there on time, I also looked for parking for about 20 minutes because on this holiday weekend of course the mall is packed. I can't believe Jennifer the owner made me go there for nothing and had the nerve to tell me to go to Sephora instead. I get it now, you have enough clientele now that you feel the right to turn away one of your most loyal costumers!!! I even referred people to her!!! I was 2 hours late to my party and had makeup application done at Channel last minute for $120 which turned out looking horrible plus they don't do lash applications!!! THANKS FOR RUINING MY PARTY HAIR AND MAKEUP LOUNGE!!! AVOID THIS PLACE AT ALL COST!!! they're nice to you at the beginning but once they get a "bigger deal" such us a wedding they have no remarks on cancelling your appointment so they can accommodate the wedding. Of course is more money to them!!! Greedy is what they are!!!! Also they love to talk behind customers back, whenever I got my hair done there they were often making fun of their costumers looks, the way they talk, walk, etc. Very childish and unprofessional.

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